knowledge articles

In my most recent role, I wrote many brief knowledge articles for users who were already comfortable using my company's investment platforms so they could quickly find the answers they need. I stored these articles in knowledgebases and content management systems, including Dynamics365, Liferay DXP, and Zendesk.

 

I also created longer versions of these articles that included a screenshot after each step, and organized them into larger user manuals for new clients or for current clients who wanted additional information.