
RUBY ATWAL
TECHNICAL WRITER | KNOWLEDGE MANAGER | WEBSITE DESIGNER


Turning complexity into clarity is what I do best. With 7+ years of experience as a technical writer, I specialize in translating intricate concepts into clear, concise, and impactful content for diverse audiences across various industries. Whether I'm creating detailed user manuals, developing comprehensive knowledge bases, or designing instruction sheets, I am driven by the goal of empowering users with the information they need to use technology with ease.
I thrive in collaborative environments, working with cross-functional teams to ensure accuracy and coherence in every project. My passion for continuous learning keeps me agile in adapting to emerging technologies and industry trends. Beyond technical writing, I also have experience in designing websites and writing a wide range of web content from marketing materials and newsletters to social media posts.
SKILLS
TECHNICAL WRITING
95%
EDITING
100%
WEBSITE DESIGN
90%
CONTENT MANAGEMENT SYSTEMS
85%
COLLABORATION
100%
SOCIAL MEDIA MANAGEMENT
90%
EDUCATION
Columbia University, Teachers College
M.A. in Education
Binghamton University
B.A. in English
University of Richmond
Technical Writing Certificate, 2019

WRITING SAMPLES

WORK EXPERIENCE
Nov. 2024–Present
Content Writer, Website Designer, and Board Director
Sambhali Trust and Cards To Warriors
Redesigns and manages websites and edits all content for non-profit organizations that support impoverished women and children in India and people with chronic illnesses and diseases. Writes newsletters, brochures, and blog posts, increasing awareness about causes. Serves on the Board of Directors for Sambhali U.S.
Jan. 2022–Mar. 2025
Technical Writer | Knowledge Manager | Website Manager
MSCI Inc. (formerly Burgiss)
Wrote detailed user guides and knowledge articles to educate investors on how to utilize all features and functions within complex data analytics platforms. Co-created and maintained knowledge bases; designed and managed a new company website; and wrote newsletters, announcements for new releases, client emails, and blog posts.
Oct. 2020–Jan. 2021
UX Copywriter
MetLife
Worked closely with UX designers and engineers to redesign the login and registration processes for clients, simplifying language and enhancing the website’s UX and UI.
Aug. 2019–Jun. 2020
Medical Writer
The Estée Lauder Companies, Inc.
Wrote 100+ reports for clinical studies that were compliant with regulatory requirements, SOPs, and GCP guidelines. Interviewed scientists to develop study protocols, identified discrepancies, and ensured grammatical accuracy and proper formatting.
May. 2016–Jul. 2019
Technical Writer and Editor
Freelance
Revised and rewrote proposals, presentations, and research papers for clients in the engineering and healthcare sectors. Interviewed clients to clarify complex concepts and technical terminology, ensuring coherence and validity.
Sept. 2015–Jun. 2018
Literacy Teacher
Accompsett Middle School
Designed lessons for students reading significantly below grade-level to build fundamental vocabulary and comprehension skills. Utilized assessment data to determine students’ reading deficits to re-teach crucial skills and improve performance.
Sept. 2018–Jun. 2019
English Teacher
Friends Academy
Planned comprehensive lesson plans and units, developed assessments, and managed large classes. Instructed students in writing for different audiences and using proper grammar, academic language, and citation styles.




